Privacy Policy

Big River Packaging is committed to protecting the privacy and security of individuals who visit our
web site(s) (the"Site"). The purpose of this Privacy Policy is to inform you as to what information may
be collected from you when visiting the Site, how such information will be used by Big River
Packaging and/or other persons or entities, with whom such information may be shared, your
choices regarding the collection, use and distribution of such information, your ability to edit, update,
correct or delete such information and the security procedures that we have implemented to protect
your privacy.

Collection of Information

When visiting the Site, you may be asked for certain types of personally identifiable information (e.g.,
your first and last name, mailing address, city, state, zip code, telephone number, e-mail address,
credit card number, bank information in connection with automatic deposit/debits, etc.). This
information allows us to administer our business, provide customer service, communicate offers on
products that may be of interest to you or to others disclosed by you, and to fulfill your order. You may
volunteer to disclose personally identifiable information to us. If you do not want to disclose your
personally identifiable information to us, please do not submit it. We may also collect non-personally
identifiable information from you when you visit the Site (e.g., your IP address, browser type, domain
name, etc.). This information is collected and analyzed in the aggregate in order to improve the
function and content of the Site.

Use of Information

We use the information that is collected about you for a variety of purposes, such as confirming and
fulfilling your order, analyzing trends and statistics, and enhancing the operation of the Site. We may
employ vendors to perform functions on our behalf. Examples may include fulfilling orders, delivering
packages, e-mail administrative functions, processing credit card payments, and providing customer
service. These vendors are under contractual obligation to use confidential data only for those
purposes for which they are hired. We may disclose the information that we collect about you when
we have reason to believe that it is necessary to identify, contact or bring legal action against persons
or entities who may be causing injury to you, to us or to others. We may also disclose information
when we believe the law requires it.  
Big River Packaging will never sell your personal information -

Protection of Children

The Site is a general audience web site that is not specifically designed or targeted at children. We
do not knowingly collect, use or disseminate any personally identifiable information from children
under the age of 13. If, however, we become aware that personally identifiable information regarding
a child under the age of 13 has been collected at the Site, we will use such information for the sole
purpose of contacting a parent or guardian of the child to obtain verifiable parental consent. If we
cannot obtain consent after a reasonable period of time, or if when contacted a parent or guardian
requests that we do not use or maintain such information, we will make reasonable efforts to delete it
from our records. Upon request by a parent or guardian, Big River Packaging will provide a
description of the specific types of personal information collected from a child who is under the age of


Cookies are small pieces of information that are stored on computer hard drives. We may use
cookies to recognize you when you return to the Site in order to provide you with a better user
experience. Our cookies do not contain any personally identifying information, such as your name, or
sensitive information, such as your credit card number. We may allow third parties to use cookies on
the Site. We do not control the use or contents of third-party cookies. Web browsers often allow you to
erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies
are encountered. If you elect to block cookies, please note that you may not be able to take full
advantage of the features and functions of the Site.

Third-Party Links

The Site may contain links to web sites operated and maintained by third parties over which we have
absolutely no control. Any information you provide to third-party web sites will be governed under the
terms of each web site's privacy policy and we encourage you to investigate and ask questions
before disclosing any information to the operators of third-party web sites. We have no responsibility
or liability whatsoever for the content, actions or policies of third-party web sites. The inclusion of
third-party web sites on our Site in no way constitutes an endorsement of such web site's content,
actions or policies.


We take reasonable steps to ensure that the personal information we collect about you remains
accurate, timely and secure. Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure and while we strive to protect your personal information, we cannot guarantee or
warrant its complete security. We shall not be responsible for harm that you or any person may suffer
as a result of a breach of confidentiality in respect to your use of our Site or any information you
transmit to our Site.

Modifications to Policy

This Privacy Policy is effective as of April 18, 2006. Big River Packaging reserves the right to change
this Privacy Policy at any time. Any changes to this Agreement will be effective immediately upon
notice, which may be provided to you via e-mail or by posting the latest version on our Site hereinafter,
"Notice"). Your use of the Site after such Notice will be deemed acceptance of such changes. Be sure
to review this Privacy Policy periodically to ensure familiarity with its most current version. You can
easily confirm whether any revisions have been posted since your last visit by checking the date on
which the Policy was last revised, which is set forth at the bottom of this Policy. If you object to such
changes, we will honor our prior privacy policies as to any data previously collected. If you disagree
with the changes in our policy, however, please do not use the Site after the posting of such changes
online. By using the Site following the posting of changes to this Privacy Policy, you agree to all such

Questions or Comments or to Contact Us

If you have questions or comments about this Privacy Policy, or you wish to access or make changes
to information about you, please call Big River Packaging at 563-243-5210.
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Refund & Returns Policies

If a customer needs to return product for reasons other than defect, damage from shipping, or anything that
would not be considered our responsibility (for instance, the wrong boxes were ordered on accident) the
customer will pay the freight to return the product using any method you prefer.  The customer will also be
charged a handling/restocking fee.

We do not accept returns without prior authorization from BRP Box Shop.

Our return policy reflects the pride we have in our products.  If you are not satisfied with your order, email us
within 15 days of shipment at, and please follow these steps exactly.

1.) Use 'Return Request' as the email subject.

2.) Include your order / invoice number in the email.

3.) Tell us your reason for the return request.

4.) Let us know the item number(s) for the cases you wish to return and the number of cases for the item you
would like to send back.

5.) Please, include your name and phone number.

If your return request is approved, you will get an email from us letting you know what the handling charges
will be.  This amount varies according to item number.

All of us at BRP Box Shop are as committed to customer service as we are to manufacturing great boxes.  If
there is an issue, let us know and we’ll make it right.
Restocking Fee Examples
Item Number
Purchase Cost
Restocking Fee
Refund Amount
1497 and 1412
It takes a significant amount of manpower here at the Box Shop to receive, inspect, repack, and restock your
returned boxes.  It is also a significant cost to you so please, be careful when initially placing your order.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where
visitors go and what they do while visiting our website. Yahoo! may also use anonymous information
about your visits to this and other websites in order to improve its products and services and provide
advertisements about goods and services of interest to you. If you would like more information about
this practice and to know your choices about not having this information used by Yahoo!,
click here
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