Frequently Asked Questions
We get asked bakery box or cupcake holder questions from time to time.  We hope you can
easily find the answers to your box questions right here.
© 2010 Frequently Asked Questions by Big River Packaging | Big River Packaging | About Us | Policies
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Question: I'm not sure I'm folding this box
correctly.  Can you put some instructions on
your website?
Answer: Yes!  Please, click on the picture
of the box being closed on the right to be
transported to a page of instruction
showing how to set up our boxes.  Our
boxes are meticulously designed to be
assembled in a specific way for maximum
strength, speed, and appearance.
Q: I see you have what you call 'natural' bakery boxes.  Is this made from recycled material?
A: We are most definitely concerned about our environment.  You can read more about
what we are doing by clicking
here.  We are also preoccupied with the safety of our
We do make boxes from recycled paper.  But these boxes are being used in
applications where they do not come in contact with food.
Q: If your company is concerned about the environment, why don't you make boxes from recycled
While not recycled, natural bakery boxes use less material than common board
boxes, aren't bleached with strong chemicals, and have an organic look true to
their environmentally responsible make-up.  They are a good green solution
and unquestionably safe for food.
We have visited paper mills and have seen the reclamation of post-consumer paper.  
There is, unfortunately, a step necessary in the process where garbage and other matter is
separated from what will be made into recycled paperboard.  We cannot, in good
conscience, make bakery boxes from this less-expensive material knowing food will come in
contact with it and then go into someone's mouth.  We appreciate the value of recycled
board - just not for food contact.
Q: I do not live in the United States, does your company ship internationally?
A: Yes, we fill a lot of orders outside of the US.  Getting a shipping quote is fast and easy.  
here to learn more.
Q: All of the prices on your website are for 100 boxes.  Can I order less than 100 boxes?
A: Standardizing our case count to 100 boxes allows us to hold down cost.  We have the
best prices on the Internet, go ahead and look (when you compare, don't forget -
shipping is free to US customers

We know there are those of you out there looking to buy less than 100 boxes and the good
people over at
Bee Packaging stepped up and said they would help us out.  If you are
wanting to buy less than 100 of anything you see on our site, send Steven at Bee
Packaging an email by clicking here:

Or, you can just give Bee Packaging a call: 719-344-8144.  Ask for Steven and please
make sure to tell him the
item number and quantity of what you need!
Q: Do you sell to distributors?
A: BRPBoxShop is set up as a wholesale outlet available for bakers and suppliers. We are
often told that our prices are the best on the Internet.  Our prices reflect the fact that we
make the boxes we sell.

You get our rock bottom price everyday which makes it impossible for us to offer additional
discounts for purchases less than 10,000 pieces for each individual item. We offer
additional savings for distributors who can buy in lots of at least 10,000 individual boxes at
a time, priced on a case by case basis.
Q: How many do I have to buy to get a volume discount?
A: Every box we sell through our website has already been discounted as if it were part of
one huge order.  Because we make the boxes we sell, we pass this volume discount on to
everyone who orders from us.  You get our rock bottom price everyday which makes it
impossible for us to offer additional discounts for purchases less than 10,000 pieces for
each individual item.

If you are interested in taking 10,000 pieces for an individual item at one time, email us at
Q: Do you do custom printing?
A: We do!  Click here to learn more.
Q: Will you send me samples?
A: Yes, we sure will. Before you call, click
on the Get Samples link or the image to
the right.  We have developed an email
sample request process that ensures you
get the samples you need as quickly as
possible.  Click the image to learn more!
Q: Can you send me a catalog?
A: We do not publish a catalog because our list of offerings is constantly changing in order
to meet the needs of our customers. This web store is our virtual catalog (even internally)
and represents our latest product offerings. We stand ready to offer assistance and hope
to hear from you soon if you have any questions.
Q: Do you do custom packaging design projects?
A: The cost for developing an item unique to a specific customer would include the cost of a
cutting die running between $800 and $1,200. The minimum order requirement is 10,000
individual cartons. These would be shipped and billed upon completion. After a prototype is
approved and signed by the customer, it will take between 6 to 10 weeks to get the order to
your door.

We are adding new boxes to our site all the time.  Manufacturing a new item is most often
prompted by common requests from numerous customers.  Knowing a new box will be one
that people buy is necessary to justify the internal developmental expense of adding an
item. We are proud to be a part of the online bakery culture and owe a lot of thanks to
those who offer us input.
Q: How long will it take for my order to get here?
A: Standard method of free shipping is by way of UPS Ground.  Visit our
Time for Delivery map by clicking
here to see when your order should
arrive.  We scramble every day to fill the day's orders to get your boxes to
you as soon as possible.  

Thank you to all of the people who have written an email to compliment us
on how quickly we get the orders out.  We read your comments and it feels
great to know our work is noticed and appreciated.
by Big River Packaging
BRP Box Shop
Question: I can't see the window in a lot of the box pictures.  Do your windowed boxes have a clear
material in them, or are they just holes?
Answer: Yes, every windowed box we sell has clear film that protects your baked creations
while giving hungry eyes a chance to see what you've made.  Because the material is clear,
it doesn't photograph well.
Click here.
Order our Boxes in Your Own Custom Color.  Click Here!
Custom Colored Boxes
Question: I'm doing what I can to run a green bakery and I am so glad I found your Natural Boxes.  I am
concerned about the plastic used for the window.  Is this environmentally safe?
Answer: The Food-safe film used on all of our boxes (not just the Natural Boxes) is not your
typical petrolium-based plastic. Yes, it is safe for the environment because it is a
cellulose-based product made from plants.  Like our line of
Natural Bakery Boxes, the wood
pulp used to make our window material is harvested in accordance with the Sustainable
Forestry Initiative Standard.  The SFI certifies practices like replanting more trees than are
harvested each year and making sure no endangered hard woods are used.  Your bakery
box window material is recyclable, biodegradable, and compostable.
Time for Delivery
Question: How do I know if my cupcakes will fit your cupcake holders?
Answer: We have created a page that gives the dimensions for all of our
holders sizes.  Click on the button to the right to check sizes.

Every once in a while we'll get a call or an email letting us know something
must be wrong with the cupcake inserts because cupcakes are sliding
right through the holes.  
This should never happen with standard
 Customers who have had these problems let us know all was
right once they filled their cupcake paper cups 3/4 full with batter.
Cupcake Holder
Cake Pads
Business Card
Apparel & Gift Boxes
Donut & Pastry
Pink Cake Boxes
Pie Boxes
Cookie Boxes &
Goody Boxes
Pink Cupcake
Boxes & Holders
Mini Cupcake
Holders & Boxes
Jumbo Cupcake
Holders & Boxes
Holders & Boxes
Natural Brown
Bakery Boxes
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Free shipping via UPS Ground
on all orders to the Lower 48 States